FREQUENTLY ASKED QUESTIONS

Following a request for finance application, we will assess your application, conduct a credit underwriting, consider your creditworthiness and affordability then make a decision. 

Finance is subject to approval from Jaguar Financial Services at their sole discretion and is only available to Indian residents aged 21 years and over.

Vehicle finance helps to spread the cost of a new or pre-owned Jaguar. Authorised Jaguar Retailers offer a range of finance products to suit individual preferences and circumstances, such as: 

• 100 % Ex-Showroom Price funding 

• Funding for On-Road components such as Vehicle Registration, Road Tax and Insurance 

• Funding on Value Added Products and Services such as funding on Jaguar Accessories, Jaguar Service Plan and Extended Warranty

• Finance with monthly fixed and customized payments such as: The Bullet Plan and The Balloon Plan

Finance is subject to approval from Jaguar Financial Services at their sole discretion and is only available to Indian residents aged 21 years and over.

At Jaguar Financial Services, we offer finance from ₹ 1.00 Lakh onwards. Some of the factors we consider when deciding on a finance amount are: 

• Your requirement and eligibility 
• Your income 
• Your repayment capacity

We offer you a flexible tenure ranging from 12 to 84 months.

Your Authorised Jaguar Retailer will be able to discuss the information and any documentation (for example, your Aadhar Card, Driving Licence, address, occupation and income details) you need to provide prior to completing an application for finance.
 

Finance is subject to approval from Jaguar Financial Services at their sole discretion and is only available to Indian residents aged 21 years and over.

Your vehicle itself is pre-owned as collateral and will be hypothecated to Jaguar Financial Services for the loan period. Apart from this, no other security or collateral is required.

You can repay your loan in any of the following three ways: 
1. Standing Instruction (SI): This method can be used if you have an existing savings, salary, or current account with any bank. Your EMI amount will be debited automatically as per the EMI date from your bank account you specify. 

2. Electronic Clearing Service (ECS)/National Automated Clearing House (NACH) Mandate: This method can be used if you would like your EMIs to be debited automatically as per the EMI date from your bank account you specify. 
3. Post-Dated Cheques (PDCs): You can submit post-dated EMI cheques from any bank account. A fresh set of PDCs will have to be submitted. Please note Post Dated Cheques will be collected for non-ECS locations only. We recommend that you opt for either the SI or ECS mode of payment as they are both faster and less prone to error than the use of PDCs.

Once we receive a completed Jaguar Financial Services application form along with necessary documents like income proof, identity proof, invoice, and so on, the following steps take place: 
• Processing/approval of application 
• Documentation 
• Sanctioning of the loan 
• Disbursement of loan 
Jaguar Financial Services will convey its decision immediately once a credit decision is complete in all respects. The credit decision will be communicated once all documents required for a proper appraisal of the application are provided by the customer to Jaguar Financial Services.

You can receive a personalized, indicative finance quotation which will be provided by our Retailer Finance Manager or using our Finance Calculator. The quotation will be based on the selection of your desired model, type of finance plan eligible and factors such as length of agreement and amount of down payment you are required to pay. The quotation from Retailer Finance Manager will be made based on your inputs (such as income, banking, any previous loans, etc.) to ascertain your eligibility. You will then receive a quote with a breakdown of payment details. 

Alternatively, you can speak to your Authorised Jaguar Retailer.

We’ll keep you up to date with an annual statement or you may request a statement of account in either of the following ways: 
• By calling Customer Services on 1800 2586 655
• By using your finance portal with your registered mobile number. Click here
• By using your registered email ID to write to us at: customerservice@jaguarfs.co.in

You may be comparing it to the finance amount when you took out the agreement which does not include the interest amount. The current balance figure we quote here includes any interest and might also include fees and charges you have incurred during the agreement lifetime.
If we haven’t managed to answer your concern on this occasion, please contact Customer Services on 1800 2586 655.

A finance agreement is a legally-binding contract between you (the customer) and Jaguar Financial Services. It must include details of the loan amount, the term, rates of interest, other charges and your rights and responsibilities for the duration of the agreement. You will receive a copy of the agreement you have entered into. You can make additional lump sum payments to reduce your balance or settle your agreement at any time. We will provide you with a settlement quotation on request in the following ways : 
• By calling Customer Services on our toll free number 1800 2586 655
• By using your finance portal with your registered mobile number. Click here
• By using your registered email ID to write to us at: customerservice@jaguarfs.co.in
• By contacting our Retailer Finance Manager who assisted you with your finance 
You can part exchange your vehicle at any time subject to settling the outstanding finance.

This is the amount we require to settle the finance agreement before the last EMI date. To obtain a settlement/foreclosure figure, please call Customer Services on 1800 2586 655

To ensure that you pay off the correct amount, obtain an up to date settlement/foreclosure figure in either of the following ways: 
• By calling Customer Services on 1800 2586 655
• By using your finance portal with your registered mobile number. Click here
• By using your registered email ID to write to us at: customerservice@jaguarfs.co.in

Before we process a foreclosure, all outstanding dues including foreclosure charges, must be cleared. So we request you to first check for and clear any remaining amount that may be payable towards your Jaguar Finance agreement by requesting a foreclosure statement by: 
• By calling Customer Services on 1800 2586 655
• By using your finance portal with you registered mobile number. Click here
• By using your registered email ID to write to us at: customerservice@jaguarfs.co.in

It is very important that you keep up with your agreed monthly/periodic payments. 
Missed payments/Bounced EMI usually incur a fee, and could result in your credit rating and record with credit agencies being affected, making it more difficult to obtain finance in the future. 
Ultimately, your vehicle is at risk of repossession if you do not maintain your payments. Legal proceedings may also be initiated against you. 
For further information please refer to the terms and conditions of your agreement.

If you are having difficulties with payments please contact us as soon as possible. We are easy to talk to and will do our best to find a way to help you. Just call 1800 2586 655 and we will discuss your options.

Yes – of course, you can choose any options from the dates available from Jaguar Financial Services, however, you may have to pay additional interest for the period for which each payment is deferred. Please contact us as soon as possible. We are easy to talk to and will do our best to find a suitable option for you. Just call 1800 2586 655 and we will provide you with your options.

The amount that you have been asked to pay relates to the additional interest you have accrued as a result of this change. This change refers to modifying the dates of your repayment from those originally agreed and the amending of the payment/EMI date, resulting in later receipt of payment. The interest has been calculated at your originally agreed rate.

Yes – you can part exchange your vehicle at any time subject to settling the outstanding finance.

There are several ways to end your finance agreement before the end of the agreed term. 
You can make additional lump sum payments to reduce your balance or settle your agreement at any time. We will provide you with a settlement/foreclosure quotation on request. 
You can part exchange your vehicle at any time, subject to settling the outstanding finance.

No – The finance provider will retain ownership of the vehicle due to hypothecation on the vehicle until all the payments including the final payment have been made. Up to date settlement figures are available on request. 
You cannot enter a transaction with any buyer without a 'No Objection Certificate' (NOC) from Jaguar Financial Services. The NOC can only be obtained after foreclosure or after you have paid off your loan completely. You are only able to sell the vehicle once the hypothecation of the finance provider is removed from your registration certificate by the Regional Transport Office (Government agency) and the title has transferred to you.

Contact the Authorised Jaguar Retailer where you bought your vehicle from and we'll work with them to make sure your paperwork and any mistakes are put right as quickly as possible or: 
• By calling Customer Services on 1800 2586 655
• By using your finance portal with your registered mobile number. Click here
• By using your registered email ID to write to us at: customerservice@jaguarfs.co.in

Looking after our customers’ needs and providing excellent service is very important to Jaguar Financial Services. But sometimes, things can go wrong. If this happens to you, please let us know by contacting Jaguar Financial services on 1800 2586 655 or by using your registered email ID to write to us at customerservice@jaguarfs.co.in and we’ll do our best to help.

Once your finance has been closed, the finance provider will provide you the following documents to remove hypothecation from your Registration Certificate: 
1. No Objection Certificate (NOC) will be given for your Regional Transport Office (RTO) and your Auto Insurance Company. 
2. Original Form 35. 
These documents have to be submitted at your local Regional Transport Office along with a fee for removal of hypothecation.

You may update your mobile number, address and email address in either of the following ways: 
• By calling Customer Services on 1800 2586 655
• By using your registered email ID to write to us at: customerservice@jaguarfs.co.in
• By contacting our Retailer Finance Manager who assisted you with your finance